Our Clients Say It Best
I know you are slammed, that goes without saying. Just wanted to drop you a note to tell you thank you for all the outstanding personalized customer service you provide us.
Let me know if you need any information from me in order to secure all the homeowners and commercial policies.
Dear Mr. Hendricks:
Appreciating you must be a very busy person, I will not take long to express my appreciation of the terrific, supportive, thoroughly affable service I received through your Stacey Jackson. She listened well, offered insightful suggestions, pursued the issue, and definitely went the extra mile.
My career in business management and leadership allowed me to know many who serve the customer. Stacey is one of those in whom I would have complete confidence in well-serving any client and projecting the best image of the company. If you are like me, as busy as you are, you put first level priority on knowing who are your greatest performers for, without them, nothing else can be right. I believe Stacey Jackson is among them!
John ("Jack") Rafferty, Jr.
Date : 8/13/2012 10:40:24 AM
What do you like best about your agent and agency? I feel like they care about me
Why is this important to you? BECAUSE I feel like protected,knowing prices is really good and most important the services she provided me is excellent.
If you'd like to send a message to our agent, you may do so here. (Of course, testimonials are always welcome.) Excellent services. I LOVE your agent.
Date : 8/14/2012 8:14:02 AM
What do you like best about your agent and agency? Good service
Why is this important to you? Because most companies don't care about personal service anymore. I was in sales and service for over 30 years. I believe in service. I am very loyal to good service.
If you'd like to send a message to our agent, you may do so here. (Of course, testimonials are always welcome.) Kim, has went out of her way to give me great service.
Kim - you are awesome!!!!!!!!!!!!! Yes- I want this insurance coverage. Thank you so much for working so hard to get me amazing figures!!! FYI - I was paying Allstate (Key Castle) about $1200 and they just increased the policy to $1500. Thank you sooooo much!! I will get with you later to give me a quote on auto insurance as well. Is there anything else that you will need from me? You are the best!! I will also recommend you to a lot of my friends - to give you a call for their insurance needs.....one good turn deserves another!!!
You made my day!!!
Orange Park, FL
Stacey Jackson was awesome in helping my husband and I straighten out the miscommunication issue between the State of Florida and our insurance company. She quickly faxed exactly what the State needed to get the issue resolved. Bravo Stacey!
Thank you again for your excellence.
Jacksonville Beach, FL
Date : 7/3/2012 3:11:02 PM
What do you like best about your agent and agency? Good service
Why is this important to you? I like to know the company is working for me.
If you'd like to send a message to our agent, you may do so here. Kim, is an outstanding agent and went above and beyond to resolve my issue.
Date : 7/3/2012 2:43:31 PM
What do you like best about your agent and agency? Good service
Why is this important to you? Customer Service is KEY!
If you'd like to send a message to our agent, you may do so here. Kimberly Neff is always so professional, courteous and prompt! She has gone out of her way to earn my family's business! Thank you for having an associate like Kim!
I was with the same company for many years but they raised my house insurance way high so I decided to look around for a better rate. I found that with Fidelity Insurance Group.
I’m very pleased and happy to be with you....thank you for giving me a much better and more affordable rate. As a retired widow I really appreciate the new rate I received.
Have a great day!
God Bless to the lady who doesn't take no for an answer!
Greg and I want to Thank you for all you have done to get us back home—
But with your determination to truly find us insurance for us, and to have peace of mind, you are definitely one of Gods Angels ( no wings but a big heart!)
Kim, you’re a very passionate Lady---
God Bless you!
Alberta & Greg Griggs
St Johns, FL
Prior to calling your company, I had called a couple of others. Some were just business, money, and gathering data. I intially spoke to Rose, She was very professional and to the point. She promptly got a quote over to me. When I followed up, she advised me she would no longer be with Fidelity after the end of the week. She assured me that Amanda was equally competent and would transfer my file over to her.
I thought long and hard before calling Amanda, thinking Rose was so personable and efficient, that I was not sure what the outcome would be. I placed the call to Amanda and what do you know. She sealed the deal. I have always dealt with local companies when it came to insurance. I even advised my wife that we should look for a local insurance broker.
Only after we considered buying a home here in Jacksonville was I in charge of the insurance. I like feeling speacial, and love it even more when I get a great rate. We expect to be long tern customers and of course pay a visit to your office sometime. You guys are truly the best in service and personality, and when you are that efficeint. I know that our decision was the right one.
Narad and Iwen
Narad and Iwen
Your staff has shown their professionalism everytime I am in the office. All of my questions and concerns are taken care right away and always with a smile. I would like to thank Ms. Kelly and Ms. Amanda for their representation of this office which makes me come back eager for their wonderful service with my auto and home insurance. Thank you for putting your best faces on the front line.
Amanda was extremely helpful and professional. She opened our eyes to the fact we may be paying more than necessary for our homeowners insurance. And she offered to take a look at our auto insurance to see if she could save us any there. What GREAT customer service! You don't find that level of service very often these days.
Ponte Vedra, FL
“Great Service and Expertise!”
I am a Certified Mortgage Planning Specialist and have referred clients to Fidelity Insurance Group for the last 5 plus years. They always do a great job in making sure that my clients have the right coverages and it is typically a very smooth process. There are a lot of insurance agencies out there today but few will bring the same amount of knowledge, products, and service to the table that Fidelity does; and do so while remaining very competitive. I trust and appreciate them enough to also use them for my own personal needs as well!
“Outstanding Service and Knowledge… they care about their clients”
As an Area Manager and Certified Mortgage Planner for PrimeLending in Jacksonville , our office has had the opportunity to refer many clients to Fidelity Insurance Group. They have always had our customers needs as the first and foremost priority. They explain each coverage available so the client is informed about what is needed to be protected. They represent the top companies with the best ratings and have a great reputation with all of them. The feedback from our clients is what matters most, and they have been successful with rave reviews everytime!
What do you like best about your agent and agency?
I feel like they care about me.
Why is this important to you?
People who care about you has your best interest at heart. That means to me just because its a business you are not out to take advantage of someone just for a buck. This is a service and or product that is needed.
I love Amanda Jones. She has educated me on things I don't understand when it comes to the insurance business. I now understand my policy and future policies to come. Auto, life.
My husband and I were struggling to find the right homeowner's coverage for some time. Other insurance quotes were either too high with great coverage, or within our price range, however, not enough coverage. I called your office and Kelly Hall took my hand and guided me through the process successfully. Her suggestions were informative. She really know her stuff!
Orange Park, FL
I just wanted to take a moment and tell you the feedback I have been getting from our customers that I have referred to Kelly. She is awesome. She makes our customers feel like they are the only people she is dealing with. She is courteous and knowledgeable and takes good care of them. Her response time is great too! I don't have to wonder if she is calling them back or follow up to make sure she does. Great job Kelly! Thank you!
Virgina (my new agent) provided great service in a professional and efficient manner. She answered all my questions and was responsive to my needs. Her follow-up was quick and very appreciated. She made the process easy and took care of everything quickly. I would recommend her services to my friends and family. Thank you.
We enjoyed the outstanding customer service displayed by your insurance individual Virginia Hodgdon. She was very friendly and helpful in any questions that we had. She also explained our insurance coverage throughly. Very professional.We feel that we have found a insurance company that is there to help our needs.
Rick & Lori Charron
Orange Park, Florida
I thought Amanda assessed our situation dealing with our father's property in Florida, collected the data, and came back to us promptly after researching where she could get the deal we desired. I was checking with another insurance company and though there were options, I just liked the attentiveness Amanda gave us.
How refreshing to find a company that still pays attention to detail. You, Amanda, are an asset to your company. You call back when you say you will and you go to work on what might be labeled "sticky issues" right away in order to get them resolved. A handwritten thank you note is almost unheard of in this day and age,but most appreciated. To Fidelity I say, if continue to have peopke like Amanda and some others I've dealt with briefly, you will succeed where others have failed.
Tracy was very patient with me through the quoting process. She and Brian were very helpful in giving me the necessary information, both solicited and non, for making an informed decision. Tracy was promp and courteous at all times. I am a real estate agen and have, for many years, and will continue to refer business to Fidelity.
This is a testimonial regarding the service I have received from Fidelity Insurance Group Inc. This testimonial is largely about the account executive, Cindy Stockton, who has serviced my account, meeting every need and request in an extremely timely manner.
Cindy has provided service to CG Unlimited that has always bee, and continues to be, well above and beyond the norm. She has been extremely professional, thorough, patient, kind and understanding regarding the need of CG Unlimited.
There is no doubt in my mind that, with account executives like Cindy Stockton, whose knowledge of the insurance business, along with the formerly-mentioned attributes, qualifies Fidelity Insurance Group for the highest rating in the insurance field.
We had been struggling to find some type of homeowner's coverage for one of the trusts we manage. State Farm was cancelling her policy since she is currently in a nursing home. The courts wouldn't let us sell the home but yet we needed coverage. I called Tallahassee to see if State Farm could, in fact, cancel us and was told yes and that only two agencies could assist us with coverage and yours was not on the list. I called the two agencies Tallahassee provided to me and no one bothered to call me back. Of course State Farm wasn't interested in helping me yet they didn't mind collecting the monthly premiums we paid.
I called your office on Monday afternoon to see if you were available to offer some suggestions. I spoke with Kriste who answered the phone, explained my problem and as of Tuesday afternoon had a policy. She was friendly, knowledgeable and very efficient. She also called back when she said she would and was patient in answering my many questions.
I'm not sure why Tallahassee wouldn't have you listed as an agent for this type of insurance need but I'm very glad I took a chance and called your office. You saved us big time!!!
DDF CPA Group
Amanda took over my account and she has been so very helpful. I have since switched all of my insurance over to Fidelity. I have my home, two vehicles and a motorcycle with Fidelity. They have lowered my premiums and given me excellent service. I have already recommended them to other friends of mine and I will continue to recommend them.
My first year home owner insurance had just expired and I need to look for another insurance company to insure my property with. Just one phone call, Amanda Hayes was able to get me a quote and have my application ready to go. I am very satisfied with the help and support from the Fidelity Insurance Group's representative. I am looking forward to doing business with your company many more years to come. Thanks again Amanda. You made it happen for me.
Long Beach, California
Just wanted to say thank you to Brian, Heather and staff at Fidelity Insurance Group. Your commitment to customer satisfaction and untiring dedication marks your agency as one of the best. I certainly appreciate the personal attention I receive when I call or stop by for a brief visit. Your commitment in assuring I am receiving the proper protection of insurance and at the best marketable value is a true reflection of your dedication. Consistently, your agency has proven that customer satisfaction is your number one obligation and for that reason is why I plan to be a valued customer for many years to come. Once again, THANK YOU.
I was very impressed with the service I've received from Amanda Hayes. It's been a pleasure working with a wonderful person like her; very knowledgeable, helpful and dedicated to the job. She'd go an extra mile just to make the customer happy. She helped me make the process so easy and faster than any other insurance company. She had found the best homeowner insurance company saving me over $450 a month. I would highly recommend her and Fidelity Insurance Group to all my friends and family who are looking for help with insurance needs. Thank you Amanda for all your help and effort. It's been a pleasure working with you.
Over the last three years, Brian Hendricks and his staff provided me with excellent service: they promptly answered all my questions, whether it was by telephone or email. Asn an out-of-town landlord, I rely on my agent to handle any issues with the mortgage lender or the insurance company, because I do not have a lot of time to chase up every loose end. In that regard, Brian and his staff were very helpful. And when I had questions about coverage amounts, I felt they were always answered in a professional and also friendly manner. Very recently, I received a mailing from Mr. Hendricks about flood coverage and called to discuss the issue with Amanda - I found her answers to be helpful and I decided to add flood protection. I am grateful, because I feel as if Mr. Hendricks and his staff look out for our needs proactively, not just as 'give us the premium and only call us if there is a claim'.
Fidelity has done more than just save me money with my annual premiums; they have provided excellent customer service while doing so. When I purchased a new home, Brian was prompt and efficient in providing me with an estimate and documents for the closing. Later in the year, when I added Thomas Kincaid paintings to my home, I was able to easily add inexpensive insurance to cover them. This past year Heather and Brian have both been extremely professional and consistently provide high quality customer service. I have switched my automobile insurance and added motorcycle insurance, both of which were good companies and lower premiums than the competition. What I like most about dealing with Fidelity is regardless how many questions I ask, I can always trust the information and honesty in the answers that I am provided. Thanks guys!
Fidelity made me feel very relaxed and comfortable. There was no pressure and it was a very nice environment. They helped make sure that I was able to get any discount they had and explained things (as in what they were doing). You did not feel pressured to buy anything unless it was what you wanted. They were very good at what they do to help.
I have been a customer of Fidelity Insurance Group for two years. In those two years, I was not only treated as a valued customer, but also as a friend. My agent made me feel Fidelity Insurance Group had my best interest at heart. Recently, I saved $500 dollars on my renewal for my automobile insurance. When I became a home owner, Fidelity Insurance Group was prompt in processing the homeowners insurance for my closing paperwork. Fidelity Insurance Group is a professional organization that understands the importance of your time, money, and safety. With one phone call, all my insurance needs were taken care of at Fidelity Insurance Group!
Amanda S. Gowan
When I called Brian Hendricks as Fidelity, I was really just shopping for cheaper car and homeowner's insurance - what I got instead was even better. He looked at my car insurance and showed me how and where I was underinsured, he did the same for the homeowner's as well. He really took the time to explain what I was lacking in detail. Had I gotten into an accident prior to switching to what he had to offer I might have been in serious trouble. So not only did I get great service, a better product, I also saved a good big of money too. I recommend all my clients and friends to him when they ask about homeowners or car insurance. Brian runs a world class company.
Thank you so much, Fidelity Insurance Group, for the work that you provided us with when we were setting up homeowner's insurance on our new home. Your agency staff, specifically Heather Parks, was such a joy to work with. She had a clear understanding of the coverage that we needed and provided us with comfort that our new home was safe.
Orange Park, FL