Customer Testimonials

I enjoyed working with Kelly Hall. She was very friendly, knowledgeable, and quick to respond to my needs. Kelly has made me feel comfortable switching insurance companies, which is no small feat.

Hi, I'd like to say that Ms. Amanda Jones form the Orange Park/FL office was very kind, helpful and quick in getting my policy.

I just wanted to take a moment and tell you the feedback I have been getting from our customers that I have referred to Kelly. She is awesome. She makes our customers feel like they are the only people she is dealing with. She is courteous and knowledgeable and takes good care of them. Her response time is great too! I don’t have to wonder if she is calling them back or follow up to make sure she does. Great job Kelly! Thank you!

Virgina (my new agent) provided great service in a professional and efficient manner. She answered all my questions and was responsive to my needs. Her follow-up was quick and very appreciated. She made the process easy and took care of everything quickly. I would recommend her services to my friends and family. Thank you.

Very pleased with everything. virginia took very good care of me after you started the process. sorry i forgot about your lunch.

Fidelity on Wells Rd is a joy to work with. Everyone in the office is helpful and great to work with.

Amanda Hayes is my representative of choice. She is very professional, responsive, friendly and helpful. The other staff are always pleasant to work with when she is not available.

Each time we deal with Amanda she is exceptionally helpful.

I just recently had a claim and your staff made sure I was happy and dealt with my insurance to get results quickly.

Inquired regarding flood insurance and duplication payment for homeowners insurance. Virginia was very patient and professional. Everyone is doing a great job.

I usually talk to Amanda and her services have been very satisfactory up to excellent.

I was very pleased with the savings that Amanda helped me get. I was previously with American Strategic and paying over $1000.00 and Amanda moved me to Northern Capital and now I am paying a little over $700.00 a year for the same coverage's. I would refer her to my friends and family.

Promptness in answering and providing information.

We enjoyed the outstanding customer service displayed by your insurance individual Virginia Hodgdon. She was very friendly and helpful in any questions that we had. She also explained our insurance coverage throughly. Very professional.We feel that we have found a insurance company that is there to help our needs.

I thought Amanda assessed our situation dealing with our father's property in Florida, collected the data, and came back to us promptly after researching where she could get the deal we desired. I was checking with another insurance company and though there were options, I just liked the attentiveness Amanda gave us.

How refreshing to find a company that still pays attention to detail. You, Amanda, are an asset to your company. You call back when you say you will and you go to work on what might be labeled "sticky issues" right away in order to get them resolved. A handwritten thank you note is almost unheard of in this day and age,but most appreciated. To Fidelity I say, if continue to have peopke like Amanda and some others I've dealt with briefly, you will succeed where others have failed

Virginia took the leg work out of looking for homeowners insurance, her communication was excellent and she found a good policy at a very good price. She handled it in a timely manner so that I had HOI in place before the closing on my new house. THANKS VIRGINIA!

Tracy was very patient with me through the quoting process. She and Brian were very helpful in giving me the necessary information, both solicited and non, for making an informed decision. Tracy was promp and courteous at all times. I am a real estate agen and have, for many years, and will continue to refer business to Fidelity.

This is a testimonial regarding the service I have received from Fidelity Insurance Group Inc. This testimonial is largely about the account executive, Cindy Stockton, who has serviced my account, meeting every need and request in an extremely timely manner.

Cindy has provided service to CG Unlimited that has always bee, and continues to be, well above and beyond the norm. She has been extremely professional, thorough, patient, kind and understanding regarding the need of CG Unlimited.

There is no doubt in my mind that, with account executives like Cindy Stockton, whose knowledge of the insurance business, along with the formerly-mentioned attributes, qualifies Fidelity Insurance Group for the highest rating in the insurance field.

We had been struggling to find some type of homeowner's coverage for one of the trusts we manage. State Farm was cancelling her policy since she is currently in a nursing home. The courts wouldn't let us sell the home but yet we needed coverage. I called Tallahassee to see if State Farm could, in fact, cancel us and was told yes and that only two agencies could assist us with coverage and yours was not on the list. I called the two agencies Tallahassee provided to me and no one bothered to call me back. Of course State Farm wasn't interested in helping me yet they didn't mind collecting the monthly premiums we paid.

I called your office on Monday afternoon to see if you were available to offer some suggestions. I spoke with Kriste who answered the phone, explained my problem and as of Tuesday afternoon had a policy. She was friendly, knowledgeable and very efficient. She also called back when she said she would and was patient in answering my many questions.

I'm not sure why Tallahassee wouldn't have you listed as an agent for this type of insurance need but I'm very glad I took a chance and called your office. You saved us big time!!!

Cindy Stockton did a fantastic job with understanding my insurance needs. All my questions were answered if not the day then the next. She was able to find insurance for me that save me approximately $700.00 per year. Thank you!

Cindy has been very helpful and informative. We also have our car insurance through Fidelity and have always had great customer service.

Amanda took over my account and she has been so very helpful. I have since switched all of my insurance over to Fidelity. I have my home, two vehicles and a motorcycle with Fidelity. They have lowered my premiums and given me excellent service. I have already recommended them to other friends of mine and I will continue to recommend them.

Ms. Amanda Hayes your Service Specialist was very helpful to me. When I moved to this area of Florida and needed insurance for my home and auto. She was there for me; she guided me along the right path, and gave me a reasonable rate on both auto and home insurance.

My first year home owner insurance had just expired and I need to look for another insurance company to insure my property with. Just one phone call, Amanda Hayes was able to get me a quote and have my application ready to go. I am very satisfied with the help and support from the Fidelity Insurance Group's representative. I am looking forward to doing business with your company many more years to come. Thanks again Amanda. You made it happen for me.

Very easy to work with – they lowered my premium in two. Very high end web site – would definitely use again.

I am very glad to have found Fidelity Insurance...(they) saved me on my homeowner insurance...my coverage is very good. Cindy Starkton was very friendly, pleasant and helpuful to me. 100% satisfaction!!

Fidelity has been my exclusive agent for Florida property for a number of years. In addition to competitive rates the staff has always been very friendly and very responsive.

When I checked around for insurance quotes on my first house Fidelity offered the lowest rate. When I purchased my second home I didn't even check around, I just went straight to them. The staff is always responsive and helps answer any questions I have in a timely manner.

The staff at Fidelity Insurance Group have been nothing short of a pleasure to deal with. The personal service and attention that I receive along with the money I have saved makes me one very happy client. Keep up the good work!

Just wanted to say thank you to Brian, Heather and staff at Fidelity Insurance Group. Your commitment to customer satisfaction and untiring dedication marks your agency as one of the best. I certainly appreciate the personal attention I receive when I call or stop by for a brief visit. Your commitment in assuring I am receiving the proper protection of insurance and at the best marketable value is a true reflection of your dedication. Consistently, your agency has proven that customer satisfaction is your number one obligation and for that reason is why I plan to be a valued customer for many years to come. Once again, THANK YOU.

Excellent service – Great quote – Very satisfied.

I was very impressed with the service I've received from Amanda Hayes. It's been a pleasure working with a wonderful person like her; very knowledgeable, helpful and dedicated to the job. She'd go an extra mile just to make the customer happy. She helped me make the process so easy and faster than any other insurance company. She had found the best homeowner insurance company saving me over $450 a month. I would highly recommend her and Fidelity Insurance Group to all my friends and family who are looking for help with insurance needs. Thank you Amanda for all your help and effort. It's been a pleasure working with you.

Over the last three years, Brian Hendricks and his staff provided me with excellent service: they promptly answered all my questions, whether it was by telephone or email. Asn an out-of-town landlord, I rely on my agent to handle any issues with the mortgage lender or the insurance company, because I do not have a lot of time to chase up every loose end. In that regard, Brian and his staff were very helpful. And when I had questions about coverage amounts, I felt they were always answered in a professional and also friendly manner. Very recently, I received a mailing from Mr. Hendricks about flood coverage and called to discuss the issue with Amanda – I found her answers to be helpful and I decided to add flood protection. I am grateful, because I feel as if Mr. Hendricks and his staff look out for our needs proactively, not just as 'give us the premium and only call us if there is a claim'.

Fidelity has done more than just save me money with my annual premiums; they have provided excellent customer service while doing so. When I purchased a new home, Brian was prompt and efficient in providing me with an estimate and documents for the closing. Later in the year, when I added Thomas Kincaid paintings to my home, I was able to easily add inexpensive insurance to cover them. This past year Heather and Brian have both been extremely professional and consistently provide high quality customer service. I have switched my automobile insurance and added motorcycle insurance, both of which were good companies and lower premiums than the competition. What I like most about dealing with Fidelity is regardless how many questions I ask, I can always trust the information and honesty in the answers that I am provided. Thanks guys!

Fidelity made me feel very relaxed and comfortable. There was no pressure and it was a very nice environment. They helped make sure that I was able to get any discount they had and explained things (as in what they were doing). You did not feel pressured to buy anything unless it was what you wanted. They were very good at what they do to help.

I have been a customer of Fidelity Insurance Group for two years. In those two years, I was not only treated as a valued customer, but also as a friend. My agent made me feel Fidelity Insurance Group had my best interest at heart. Recently, I saved $500 dollars on my renewal for my automobile insurance. When I became a home owner, Fidelity Insurance Group was prompt in processing the homeowners insurance for my closing paperwork. Fidelity Insurance Group is a professional organization that understands the importance of your time, money, and safety. With one phone call, all my insurance needs were taken care of at Fidelity Insurance Group!

When I called Brian Hendricks as Fidelity, I was really just shopping for cheaper car and homeowner's insurance - what I got instead was even better. He looked at my car insurance and showed me how and where I was underinsured, he did the same for the homeowner's as well. He really took the time to explain what I was lacking in detail. Had I gotten into an accident prior to switching to what he had to offer I might have been in serious trouble. So not only did I get great service, a better product, I also saved a good big of money too. I recommend all my clients and friends to him when they ask about homeowners or car insurance. Brian runs a world class company.

Thank you so much, Fidelity Insurance Group, for the work that you provided us with when we were setting up homeowner's insurance on our new home. Your agency staff, specifically Heather Parks, was such a joy to work with. She had a clear understanding of the coverage that we needed and provided us with comfort that our new home was safe.